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Do you need a low-cost sales or customer support service for your business? Are you frustrated with the issues related to your in-house call center? Perhaps you want to outsource your activities to a nearby, high-performing call center that offers high quality with a 50 to 60% reduction compared to rates in the United States? If so, call centers in the Dominican Republic might be a great option!
The first major advantage of call centers in the Dominican Republic is their proximity to North America. The Dominican Republic is easily accessible from the east coast of the United States by a 2 to 3-hour flight. In addition to the short flight, the Dominican Republic has a safe and convenient public transportation system. English is spoken in most establishments, as many restaurants and hotels are US-based. The Dominican Republic is a very convenient, safe, and pleasant place to visit. This is why outsourcing to the Dominican Republic could be an excellent choice.
DR call centers are generally 50 to 65% cheaper than American or European agencies and can be an excellent choice for:
- -Lead generation
- -Telemarketing sales
- -Technical support
- -Order taking and tracking
- -Customer service
- -Appointment setting
- -Back-office processing
- -Customer support (chat)
- -And much more…
However, the advantages of the Dominican Republic are only useful if your agency can offer a high-quality customer experience. Many of our partners are established in the capital, Santo Domingo, which has a population of over two million. This population density allows our contact centers to scale easily during the busiest times of the year. The call center agents are young, educated, and fluent in English. Most Dominican agents are also multilingual—they speak Spanish, English. These agents are ready to provide your business with the highest quality customer support and sales capabilities.
The DR is EXCELLENT for English or bilingual sales and support services. Many executives realize the significant benefits of outsourcing to the Dominican Republic. These call centers aim to improve your customers’ experience and your return on investment. In addition to savings of up to 50%, the main advantages of outsourcing to the Dominican Republic include:
- -Highly skilled bilingual agents
- -Qualified, educated, and diverse workforce
- -Yearly English speaking graduates
- -Proximity to the United States
- -24/7 Service
- -High productivity
- -Great infrastructures and facilities
If you are considering outsourcing to the Dominican Republic, we can help! Our consultants are call center experts with over 10 years of experience in the DR market. Please reach out for a Free Consultation.